Return & Refund Policy

Eligibility

• Items that are damaged, expired, incorrect, or missing are eligible for return/refund.
• Perishable items must be reported at delivery or within the same day.
• Non-perishables: report within 3 days of delivery if unopened and in original condition.

How to request

1. 1 Open the order in the app and choose "Return/Report an Issue".
2. 2 Provide details and optional photos for faster resolution.
3. 3 Our team will review and confirm pickup or refund as appropriate.

Refunds

• Online payments: refunds are issued to the original payment method once approved.
• Cash on Delivery: refunds are provided via wallet/UPI/bank transfer as arranged by support.
• Processing time varies by bank/gateway (typically 3–7 business days).

Exclusions

• Items consumed/used substantially are not eligible unless defective.
• Products marked "non-returnable" in the app.

Contact

Support: flikka.delivery@gmail.com